Where are you located?
Formalwear Outlet's Retail Store is located at 415 Millstone Drive Hillsborough, NC 27278.
Any other address listed on the internet on in your GPS is either our old location or our warehouse.
What are your hours?
Formalwear Outlet's Regular Business Hours are Monday - Saturday from 10:00am - 5:30pm
Holiday Openings & Closings
Closed: Thanksgiving Thursday November 24 & Friday 25, 2016
Open: Saturday November 26, 2016
Closed: Friday December 23 - Monday 26, 2016
Open: Tuesday December 27 - Friday December 30, 2016
Open: Saturday December 31, 2016 10am to 3pm Closed: Sunday Jan 1, 2017
Open: Monday January 2, 2017 to begin Prom Season
Open: MLK Day Monday January 16, 2017
Open: Good Friday April 14, 2017 & Saturday April 15, 2017
Closed: Easter Sunday April 16, 2017
Open: Easter Monday April 17, 2017
Closed: Mother's Day May 14, 2017
Closed: Memorial Day May 29, 2017
Closed: Independance Day Tuesday July 4, 2017
Open: Labor Day Monday September 4, 2017
Can I get directions to your store?
We recommend rather than using MapQuest, Google Maps, or your GPS that you print the map and directions provided on our Directions page
What forms of payment do you accept?
We can accept Cash, Visa, Mastercard, Discover, Debit/Check Cards with the Visa or Mastercard logo. We are unable to accept checks or American Express Cards.
We do not accept credit cards by phone for items being purchased in our store.
We require a Mastercard, Visa or Discover card be kept on file for any Tuxedo Rentals.
What is your Return or Exchange Policy?
We offer Exchanges only on most items, NO RETURNS. Exchanges must be made within 10 business days from the date on your cash register receipt.
You must have your original itemized cash register receipt to make an exchange. Items must be in the same condition as when they were purchased to be exchanged. Unaltered, unworn, with all tags and/or packaging intact.
All dresses being exchanged will be inspected and are subject to Management Approval. For a dress to be accepted for exchange the dress must be unworn and unaltered, with all hang tags and labels in their original positions. Dresses must not be damaged, soiled, stained, torn, and must be free of offensive odors (i.e. smoke). Please be aware that the number one reason for us rejecting an exchange is cigarette smoke, and most often the person buying the dress does not even realize that they've put the dress in a smoking environment.
Jewelry cannot be exchanged.
What is your Hold Policy?
We do not currently offer Holds on any items.
Do I need to make an Appointment?
At this time we do not take appointments. Please allow yourself plenty of time to shop as we carry a very large inventory of Tuxedos and Accessories plus thousands of Prom, Pageant and Formal Evening Dresses.
The amount of time you require depends on your interest in browsing. We have a knowledgeable staff to assist you. Keep in mind that Saturdays are generally our busiest day and you may need to allow a little more time especially during our peak season in the Spring.
When shopping for a Tuxedo we recommend you arrive at least 45 minutes or more before closing time to avoid feeling rushed.
What is your Policy regarding Children in your store?
All Children must be supervised by an Adult at all times while shopping with us.
We do offer Tuxedo Rentals and Sales for children as small as a size 3 and encourage you to shop with your children for a tuxedo.
If you are shopping for formal gowns We suggest that young children be left at home under adult supervision if possible. If necessary, please bring an adult to supervise children while you are shopping our dress department. We do have a sitting area at the front of our store where ask that children remain with an adult at all times to prevent damage to the Formal Dresses.
Do you offer Alteration Services?
We do not offer alterations at this time. For local customers we recommend Lee's Tailors at Southpoint Mall in Durham, NC.
How far in advance should I purchase my Tuxedo?
We carry thousands of Tuxedo Jackets plus Pants, Shirts and Accessories in stock at all times. You are able to try on, purchase and take home a Tuxedo from our in stock inventory on the day you shop. However, because we do not offer alterations services on-site we recommend purchasing your Tuxedo one week or more before the date you will wear it. This will allow time to have it altered, pressed or drycleaned if you feel it is necessary.
We can also be your last minute tuxedo shop! In many cases we do sell tuxedos that are often worn later the same day.
Why are your Tuxedos so affordable?
A majority of the Tuxedos and accessories that we sell are previously from rental stock and in excellent condition. We buy tuxedos and accessories from Tuxedo Rental companies all over the US. These items are of the same excellent quality and similar brands and styles that you can find at your local rental shop. We suppliment our inventory with new items purchased directly from the Tuxedo Manufacturers to offer you the best selection. At Formalwear Outlet you can own a complete tuxedo for less than the cost of one Rental.
For a selection of some of the tuxedos we offer for purchase visit our Buy A Tuxedo Page. We stock thousands of tuxedos and accessories so it is impossible to show every style available. We offer many black classic style 100% wool tuxedos in addition to some modern and trendy styles.
Can I rent a Tuxedo at Formalwear Outlet?
We now offer a selection of instock tuxedo rentals. Choose from approximately 10 different styles plus a huge selecton of vest and tie colors.
Plus, we are an authorized Jim's Formalwear Tuxedo Retailer. We can guide you through the process of renting a Tuxedo for your Prom, Wedding or Black Tie event. Check out JimsFormalwear.com to see the full catalogue of rental Tuxedos and Accessories. You can even use the Build A Tux tool to make selections about the style and color of tuxedo you would like to rent. Simply bring your print out to Formalwear Outlet in Hillsborough to be measured and reserve your chosen tuxedo for your special day.
We recommend that you reserve your Rental Tuxedo no less than 4 to 6 weeks before your event to ensure availability of your choices. Rental orders can be placed with a minimum of 6 days notice.
Do you special order dresses?
We do not special order dresses. We offer thousands of Prom, Pageant and Formal Evening Dresses in stock for just $99 each. We offer many of the same New Designer Dresses that you can find in other stores for $350-$500.
Can you tell me if you have a specific dress in stock?
We offer many dresses that are not pictured on our website. If you do see a dress pictured on our website please be aware we may not have it in every size.
The only way to check our full selection is to come in to the store, especially during Prom Season when inventory is constantly changing.
We stock thousands of dresses. It is difficult to check inventory if you call to find out availability of a specific style or size, particularly on a busy weekend.
How often do you receive dress shipments?
There is not a specific schedule that we receive shipments of new dresses.
We get shipments much more frequently December - February as we prepare for Prom Season.
Do you register Dresses?
We do register dresses for Proms. Any school not currently registered will be added to our registration book at the time of purchase.
We register dresses so that we can tell you if a girl has already purchased the dress you have chosen to wear for the same prom. Most young ladies would never want to wear the same dress as someone else at their prom, but please be aware we will never refuse to sell a dress even if it is for the same prom (unless the dress was purchased by an employee and the young lady would be attending the same prom as our employee).