General Information

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Where are you located?

Formalwear Outlet has one Retail Clearance Center and Prom Super Store located at 415 Millstone Drive Hillsborough, NC 27278.

Any other address listed on the internet on in your GPS is either our old location or our warehouse.

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What are your hours?

Formalwear Outlet's Regular Business Hours are Monday - Saturday from 10:00am - 5:30pm

Extended "Prom Hours" Begin Monday February 15, 2015 and are as follows:
Monday - Friday 10am - 7pm
Saturday 10am - 5:30pm
Sunday 1pm - 5pm

Holiday Openings & Closings
Open: January 2, 2016 to begin Prom Season
Open: MLK Day January 18, 2016
Open: Good Friday March 25, 2016 & Saturday March 26, 2016
Closed: Easter Sunday March 27, 2016
Open: Easter Monday March 28, 2016
Closed: Mother's Day May 8, 2016
Closed: Memorial Day May 30, 2016
Closed: Independance Day Monday July 4, 2016
Open: Labor Day Monday September 5, 2016
Closed: Thanksgiving Thursday November 24 & Friday 25, 2016
Open: Saturday November 26, 2016
Closed: December 24th - January 1st Annually

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Can I get directions to your store?

We recommend rather than using MapQuest, Google Maps, or your GPS that you print the map and directions provided on our Directions page

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What forms of payment do you accept?

We can accept Cash, Visa, Mastercard, Discover, Debit/Check Cards with the Visa or Mastercard logo. We are unable to accept checks.

We do not accept credit cards by phone for items being purchased in our store.

We require a Mastercard, Visa or Discover card be kept on file for any Tuxedo Rentals.

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What is your Return or Exchange Policy?

We offer Exchanges only on most items, NO RETURNS. Exchanges must be made within 10 business days from the date on your cash register receipt.
You must have your original itemized cash register receipt to make an exchange. Items must be in the same condition as when they were purchased to be exchanged. Unaltered, unworn, with all tags and/or packaging intact.

Dress Exchanges
All dresses being exchanged will be inspected and are subject to Management Approval. For a dress to be accepted for exchange the dress must be unworn and unaltered, with all hang tags and labels in their original positions. Dresses must not be damaged, soiled, stained, torn, and must be free of offensive odors (i.e. smoke). Please be aware that the number one reason for us rejecting an exchange is cigarette smoke, and most often the person buying the dress does not even realize that they've put the dress in a smoking environment.

Jewelry cannot be exchanged.

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What is your Hold Policy?

Dress Hold Policy:
A maximum of 1 dress may be held per person for 2 days from the date requested. A non-refundable hold charge of $20 plus tax will apply. At the end of 2 days if the dress is not purchased it will be placed on the rack and the total amount given to hold dresses will be forfeited by the customer. If within 2 days a dress is purchased the total of the hold charge will go towards the purchase total.

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Do I need to make an Appointment?

At this time we do not take appointments. Please allow yourself plenty of time to shop as we carry a very large inventory of Tuxedos and Accessories plus thousands of Prom, Pageant and Formal Evening Dresses.

The amount of time you require depends on your interest in browsing. We have a knowledgeable staff to assist you. Keep in mind that Saturdays are generally our busiest day and you may need to allow a little more time especially during our peak season in the Spring.

When shopping for a Tuxedo we recommend you arrive at least 45 minutes or more before closing time to avoid feeling rushed.

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What is your Policy on Children in your store?

All Children must be supervised by an Adult at all times while shopping with us.
We do offer Tuxedo Rentals and Sales for children as small as a size 3 and encourage you to shop with your children for a tuxedo.

To prevent damage to our dresses, we do not allow children in our dress department or in the dressing rooms where Young Ladies and Women are trying on dresses. We asked that you leave young children at home under adult supervision, or if necessary bring an adult to supervise children while you are shopping our dress department. We do have a sitting area at the front of our store where children must remain with an adult at all times.

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Do you offer Alteration Services?

We do not offer alterations at this time. For local customers we recommend Lee's Tailors at Southpoint Mall in Durham, NC.

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How far in advance should I purchase my Tuxedo?

We carry thousands of Tuxedo Jackets plus Pants, Shirts and Accessories in stock at all times. You are able to try on, purchase and take home a Tuxedo from our in stock inventory on the day you shop. However, because we do not offer alterations services on-site we recommend purchasing your Tuxedo one week or more before the date you will wear it. This will allow time to have it altered, pressed or drycleaned if you feel it is necessary.

We can also be your last minute tuxedo shop! In many cases we do sell tuxedos that are often worn later the same day.

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Why are your Tuxedos so affordable?

A majority of the Tuxedos and accessories that we sell are previously from rental stock and in excellent condition. We buy tuxedos and accessories from Tuxedo Rental companies all over the US. These items are of the same excellent quality and similar brands and styles that you can find at your local rental shop. We suppliment our inventory with new items purchased directly from the Tuxedo Manufacturers to offer you the best selection. At Formalwear Outlet you can own a complete tuxedo for less than the cost of one Rental.

For a selection of some of the tuxedos we offer for purchase visit our Buy A Tuxedo Page. We stock thousands of tuxedos and accessories so it is impossible to show every style available. We offer many black classic style 100% wool tuxedos in addition to some modern and trendy styles.

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Can I rent a Tuxedo at Formalwear Outlet?

We now offer a selection of instock tuxedo rentals. Choose from approximately 12 different styles plus a huge selecton of vest and tie colors.
Plus, we are an authorized Jim's Formalwear Tuxedo Retailer. We can guide you through the process of renting a Tuxedo for your Prom, Wedding or Black Tie event. Check out to see the full catalogue of rental Tuxedos and Accessories. You can even use the Build A Tux tool to make selections about the style and color of tuxedo you would like to rent. Simply bring your print out to Formalwear Outlet in Hillsborough to be measured and reserve your chosen tuxedo for your special day.

We recommend that you reserve your Rental Tuxedo no less than 4 to 6 weeks before your event to ensure availability of your choices. Rental orders can be placed with a minimum of 6 days notice.

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Do you special order dresses?

We do not special order dresses. We offer thousands of Prom, Pageant and Formal Evening Dresses in stock for just $99 each. We offer many of the same New Designer Dresses that you can find in other stores for $350-$500.

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Can you tell me if you have a specific dress in stock?

We offer many dresses that are not pictured on our website. If you do see a dress pictured on our website please be aware we may not have it in every size.
The only way to check our full selection is to come in to the store, especially during Prom Season when inventory is constantly changing.
We stock thousands of dresses. We do not keep a detailed inventory that we can check for you if you call to find out availability of a specific style or size.

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How often do you receive dress shipments?

There is not a specific schedule that we receive shipments of new dresses.
We get shipments much more frequently December - February as we prepare for Prom Season.

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Do you register Dresses?

We do register dresses for Proms. Any school not currently registered will be added to our registration book at the time of purchase.

We register dresses so that we can tell you if a girl has already purchased the dress you have chosen to wear for the same prom. Most young ladies would never want to wear the same dress as someone else at their prom, but please be aware we will never refuse to sell a dress even if it is for the same prom (unless the dress was purchased by an employee and the young lady would be attending the same prom as our employee).