Formalwear Outlet Frequently Asked Questions

General Information

Where are you located?

Formalwear Outlet's Retail Store is located at 415 Millstone Drive Hillsborough, NC 27278.

Any other address listed on the internet on in your GPS is either our previous location or our warehouse.

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What are your hours?

Formalwear Outlet's Regular Business Hours are Monday - Saturday from 10:00am - 5:30pm

Holiday Openings & Closings

Closed: Friday December 30, 2022 - Sunday January 1, 2023

Open: Monday January 2, 2023 to begin Prom Season
Open: MLK Day Monday January 16, 2023
Open: Good Friday April 7, 2023 & Saturday April 8, 2023
Closed: Easter Sunday April 9, 2023
Open: Easter Monday April 10, 2023
Closed: Memorial Day Monday May 29, 2023
Closed: Tuesday July 4, 2023
Open: Monday September 4, 2023

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Can I get directions to your store?

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What forms of payment do you accept?

We can accept Cash, Visa, Mastercard, Discover, Debit/Check Cards with the Visa or Mastercard logo. We also are able to take contactless payment options like Apple Pay. We are unable to accept Checks or American Express Cards.

We do not accept credit cards by phone for items being purchased in our store.

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What is your Return or Exchange Policy?

We offer Exchanges only on most items, NO RETURNS. Exchanges must be made within 10 business days from the date on your cash register receipt.
You must have your original itemized cash register receipt to make an exchange. Items must be in the same condition as when they were purchased to be exchanged. Unaltered, unworn, with all tags and/or packaging intact.

Jewelry and Final Clearance items cannot be exchanged.

Dress Exchanges
All dresses being exchanged will be inspected and are subject to Management Approval. For a dress to be accepted for exchange the dress must be unworn and unaltered, with all hang tags and labels in their original positions. Dresses must not be damaged, soiled, stained, torn, and must be free of offensive odors (i.e. smoke). Please be aware that the number one reason for us rejecting an exchange is cigarette smoke, and most often the person buying the dress does not even realize that they've put the dress in a smoking environment.

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What is your Hold Policy?

We offer a 5 day hold on dresses only.

One (1) dress may be held per person. The dress will be held until the close of business, five (5) business days from the date placed on hold. A non-refundable Hold Charge of $53.75 will apply. If within the five-day hold period, the dress is purchased the total of the hold charge will apply to the purchase total.   At the end of five days if the dress has not been purchased it will be placed back on the rack and the Hold Charge will be forfeited by the customer.

We do not offer Layaway or payment plans.

Do I need to make an Appointment?

At this time we do not take appointments. Please allow yourself plenty of time to shop as we carry a very large inventory of Tuxedos and Accessories plus thousands of Prom, Pageant and Formal Evening Dresses.

The amount of time you require depends on your interest in browsing. We have a knowledgeable staff to assist you. Keep in mind that Saturdays are generally our busiest day and you may need to allow a little more time especially during our peak season in the Spring.

We recommend you arrive at least one hour or more before closing time to give yourself plenty of time and to avoid feeling rushed.

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What is your Policy regarding Children in your store?

All Children must be supervised by an Adult at all times while shopping with us.
We do offer Tuxedos for children as small as a size 3 and encourage you to shop with your children for a tuxedo.

If you are shopping for formal gowns, please be aware that we do not sell gowns for young children such as flower girls or toddler pageants.

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Do you offer Alteration Services?

We do not offer alterations at our store at this time. For the fastest service we recommend Lee's Tailors at Southpoint Mall in Durham, NC.
Lee's Tailors has additional locations at Crabtree Valley Mall and Triangle Town Center in Raleigh.

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How far in advance should I purchase my Tuxedo?

We carry thousands of Tuxedo Jackets plus Pants, Shirts and Accessories in stock at all times. You are able to try on, purchase and take home a Tuxedo from our in stock inventory on the day you shop. However, because we do not offer alterations services on-site we recommend purchasing your Tuxedo at least one week before the date you will wear it. Obviously the more time you give yourself before you event will give you more time to have your Tuxedo altered, pressed or dry cleaned if you feel it is necessary.

We can also be your last minute tuxedo shop! In many cases we do sell tuxedos that are often worn later the same day.

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Why are your Tuxedos so affordable?

A majority of the Tuxedos and accessories that we sell are previously from rental stock and in excellent condition. We buy tuxedos and accessories from Tuxedo Rental companies all over the US. These items are of the same excellent quality and similar brands and styles that you can find at your local rental shop. We supplement our inventory with new items purchased directly from the Tuxedo Manufacturers to offer you the best selection. At Formalwear Outlet you can own a complete tuxedo for just $99 - less than the cost of one Rental.

We offer thousands of classic style 100% wool Black tuxedos in addition to more modern and trendy styles and colors.

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Can I rent a Tuxedo at Formalwear Outlet?

We sell Tuxedos that you can purchase for just $99 - less than the cost of a rental elsewhere. We do not offer Rentals.

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How do I determine my Tuxedo Size?

Please use the following guide How to measure for your Tuxedo

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Do you special order dresses?

We do not special order dresses.

The dresses for sale on our website are the same selection of dresses in our store, plus we have additional dresses that are not pictured on the website that are also available in store.

We offer thousands of Prom, Pageant and Formal Evening Dresses in stock starting at just $99 each with no dress priced more than $275. We offer many of the same New Designer Dresses that you can find in other stores for $350-$800.

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Can you tell me if you have a specific dress in stock?

We offer many dresses that are not pictured on our website. If you do see a dress pictured on our website please be aware we may not have it in every size.
The only way to check our full selection is to come in to the store, especially during Prom Season when inventory is constantly changing.
We stock thousands of dresses. To find out availability of a specific style or size please use our Contact Form and we will do our best to respond to you within 24 to 48 hours. You may call us at 919.644.8243 Monday - Friday between 10am and 5pm for immediate assistance, but we are not able to check stock on weekends.

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How often do you receive dress shipments?

There is not a specific schedule that we receive shipments of new dresses.
We get shipments much more frequently late September - early February as we prepare for Prom Season and less frequently in late Spring and Summer.

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Do you register Dresses?

We do register dresses for Proms, as well as Pageants, Homecoming and Military Balls as requested.

We register dresses so that we can tell you if another young lady has already purchased the dress you have chosen to wear for the same prom or event. Most young ladies would never want to wear the same dress as someone else at their prom or event, but please be aware we will never refuse to sell a dress even if it is for the same prom (unless the dress was purchased by an employee and the young lady would be attending the same prom as our employee).

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What is Boutique on Millstone?

Formalwear Outlet is so excited to bring Boutique on Millstone to our Hillsborough Community. This is a new department within our existing location at 415 Millstone Drive in Hillsborough, NC. We continue to carefully curate a selection of stylish ready to wear clothes for women of all ages in sizes from Small to 3XL with new arrivals every week. Our vision is to offer a mix of clothing and accessories for a variety of occasions including casual everyday wear, business casual, dressier statement pieces to wear to Sunday Brunch with the girls, a date night out, family pictures and more. We believe clothes can be both trendy and affordable, and we are here to offer just that!

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