Shop Online - FAQ
General Information
Prom & Evening Dresses
General Information
Where do you ship from?
Formalwear Outlet's Retail Store & Warehouse are located at 415 Millstone Drive Hillsborough, NC 27278.
Back to top
What forms of payment do you accept online?
We can accept a variety of forms of payment through our Shopify Payment Processor including all major credit cards. For security purposes we do not maintain a database of credit card information.
What is your Online Return or Exchange Policy?
We offer Returns for ONLINE STORE CREDIT, for most Tuxedos, Suits, Men's Accessories and Formal Dresses. Store Credit can be used to purchase a different size or style if the size you originally ordered does not suit your needs or a different product all together. There will be a 10% Restocking Fee applied to Returned Items.
The Customer has 14 calendar days from the date of delivery to request a return through our website. Customer will need login to their account, or create an account with the same email they provided at check out, to see purchase history and request a Return. Store credits will be associated with that email address and account. Store Credits are non-transferable, but will not expire.
Items being returned must arrive back at our location (Formalwear Outlet 415 Millstone Drive Hillsborough NC 27278) within 7 calendar days from the date the Return Request is Approved. Please be advised the Customer will be responsible for all shipping costs. We do not provide return shipping labels.
The following must apply to for a Return to be processed:
1) The item must be in the same condition as purchased.
2) The item must not have been altered in any way.
3) The item must have all tags and hanging straps attached.
4) The item must be packaged and returned in the original product packaging as it arrived to you.
5) The Item must not be on our Excluded List: Jewelry, Bras, Body Tape, Socks and Items Designated as Final Sale.
Please do not return an item without contacting us first and receiving Return Approval. Orders returned without approval or that are marked as undeliverable will be subject to a 50% Restocking Fee in addition to the cost of shipping that the customer paid at the time of purchase.
If upon receiving your order you find that we have made a mistake please accept our apology and notify us within 3 days so that we can correct it for you as quickly as possible.
PLEASE NOTE: This policy is for online purchases only and does not apply to in store purchases.
Do you offer Alteration Services?
We do not offer tailoring or alterations at this time. It is important that you place your order with enough time to allow for exchanges, alterations and dry cleaning or pressing of garments as needed before the date of your event.
Why are your Tuxedos, Suits and Accessories so affordable?
We are best known for selling Tuxedos and Accessories previously from rental stock that are both classic and current styles. These items are of the same excellent quality and similar brands and styles that you can find at your local rental shop. We also offer new Tuxedos, Suits and Accessories purchased directly from Manufacturers we have partnered with to offer you the best selection at the most reasonable prices.
Can I rent a Tuxedo or Suit?
We sell Tuxedos and Suits for less than the cost of a rental at most men's wear stores. We do not offer Rentals.
How do I determine my Tuxedo Size?
Please use our guide "How to Measure for a Tuxedo."
Do you special order dresses?
We do not special order dresses. The dresses for sale on our website are the same dresses we sell in store. We offer thousands of Prom, Pageant and Formal Evening Dresses in stock starting at just $99 each with no dress priced more than $275. We offer many of the same New Designer Dresses that you can find in other stores and on other website for $299 to $600+.
Can you tell me if you have a specific dress in stock?
A large selection of the dresses that are offered in our store are available for purchase directly from our website. All of the available sizes and colors of those dresses will be shown online and the inventory will sync to show items that have sold out in our store. We show Dresses By Designer, Dresses by Price and Dresses by Style to help you in your search.
Once a dress is sold out we will not be able to offer more of that dress. Please be aware we will have more styles available in store that are not on our website as it is not possible to show every single dress. The only way to check our full selection is to come in to the store, especially during Prom Season when inventory is constantly changing.
How often do you receive dress shipments?
There is not a specific schedule that we receive shipments of new dresses.
We get shipments much more frequently late September - early January as we prepare for Prom Season and less frequently in Spring and Summer. New Dresses will be added to the site as they become available.
Do you register Dresses?
We do register dresses sold in our retail store primarily for Proms, as well as Pageants, Homecoming and Military Balls as requested.
We don't typically register dresses purchased online unless the customer is local, requests the dress be registered and in-store pick up is selected.
