General Information
Where do you ship from?
Formalwear Outlet's Retail Store & Warehouse are located at 415 Millstone Drive Hillsborough, NC 27278.
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What forms of payment do you accept online?
We can accept a variety of forms of payment through our Shopify Payment Processor including all major credit cards. For security purposes we do not maintain a database of credit card information.
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What is your Return or Exchange Policy?
We offer Exchanges only on most items, NO RETURNS. To make an Exchange you must contact us, by email or by using our contact form, within 3 days of receiving your order. Once you have been issued a Return Authorization Number or RAN# the items to be exchanged must be shipped back to us by a trackable shipping method within 5 days.
Items must be in the same condition as when they were purchased to be exchanged. Unaltered, unworn, with all packaging intact and all labels/tags in their original positions. Clothing must not be damaged, soiled, stained, torn, and must be free of offensive odors (i.e. smoke).
Jewelry and Final Clearance items cannot be exchanged.
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Do you offer Alteration Services?
We do not offer tailoring or alterations at this time. It is important that you place your order with enough time to allow for exchanges or alterations as needed before the date of your event.
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Why are your Tuxedos, Suits and Accessories so affordable?
We are best known for selling Tuxedos and Accessories previously from rental stock that are both classic and current styles. These items are of the same excellent quality and similar brands and styles that you can find at your local rental shop. We also offer new Tuxedos, Suits and Accessories purchased directly from Manufacturers we have partnered with to offer you the best selection.
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Can I rent a Tuxedo or Suit?
We sell Tuxedos and Suits for less than the cost of a rental at most men's wear stores. We do not offer Rentals.
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How do I determine my Tuxedo Size?
Please use our guide "How to Measure for a Tuxedo."
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Do you special order dresses?
We do not special order dresses. The dresses for sale on our website are the same dresses we sell in store. We offer thousands of Prom, Pageant and Formal Evening Dresses in stock starting at just $99 each with no dress priced more than $250. We offer many of the same New Designer Dresses that you can find in other stores and on other website for $299 to $600+.
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Can you tell me if you have a specific dress in stock?
A large selection of the dresses that are offered in our store are available for purchase directly from our website. All of the available sizes and colors of those dresses will be shown online and the inventory will sync to show items that have sold out in our store. We show Dresses By Designer, Dresses by Price and Dresses by Style to help you in your search.
Once a dress is sold out we will not be able to offer more of that dress. Please be aware we will have more styles available in store that are not on our website as it is not possible to show every single dress. The only way to check our full selection is to come in to the store, especially during Prom Season when inventory is constantly changing.
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How often do you receive dress shipments?
There is not a specific schedule that we receive shipments of new dresses.
We get shipments much more frequently late September - early January as we prepare for Prom Season and less frequently in Spring and Summer. New Dresses will be added to the site as they become available.
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Do you register Dresses?
We do register dresses sold in our retail store primarily for Proms, as well as Pageants, Homecoming and Military Balls as requested.
We don't typically register dresses purchased online unless the customer is local, requests the dress be registered and in-store pick up is selected.
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What is Boutique on Millstone?
Formalwear Outlet is so excited to share our sister site Boutique on Millstone, where we offer a curated selection of stylish ready to wear clothes for women of all ages in sizes from Small to 3XL with new arrivals every week. Our vision is to offer a mix of clothing and accessories for a variety of occasions including casual everyday wear, business casual, dressier statement pieces to wear to Sunday Brunch with the girls, a date night out, family pictures and more. We believe clothes can be both trendy and affordable, and we are here to offer just that!